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Name (optional)
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Date of your wedding (optional)
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DD
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MM
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YYYY
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What factors were important to you when
choosing a videographer?
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Value for
money
Cost of the
cheapest option
Range of
packages on offer
Discreet
recording style
Reputation of
the company
Geographical location of the company
Other
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How did you first hear about JMB Videos?
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From a friend
Online search
Recommended by
another supplier
Recommended by our
venue
Weddings-on-line
website
Other
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How would you rate the design and layout
of our website?
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Excellent
Good
Average
Poor
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Do you feel that our on-line samples give a good overall view
of the quality and style of our finished product?
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Very accurate
Accurate
Misleading
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Which of the following would you use to best describe our response times to your queries?
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Always prompt
replies
Response times
about average
Very slow
responses
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Which of the following do you think best describes our email replies to your questions?
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Well
explained and easy to understand
Too long and
confusing
Not detailed
enough
Misleading
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Which Three of the following would you prefer to use when paying a deposit for services such as ours?
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Cash
Cheque
Credit / Debit
card
Credit
transfer
Draft
PayPal
Postal order
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Were you happy with the choice of packages
we had on offer?
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Yes, there was
a good choice
More basic options
needed
More top
level packages needed
More options
needed throughout
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Which of the following do you think best describes
our booking confirmation letter?
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A
good detailed account of our booking
Needs a little
more detail
Needs a lot more
detail
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If you had a pre-wedding meeting with us to
discuss your recording, did you find it beneficial?
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Yes, it
was helpful and informative
No, it wasn't
worth the effort
We didnt
have a pre-wedding meeting
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Which of the following would best describe the list we sent you to choose background music for your DVDs?
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A wide range of
choices
Too many
options
Not enough
options
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Please choose any of the following that you would
use to describe our service on your wedding day.
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Discreet
Professional
Friendly
Helpful
In the way
Annoying
Taking over the
show
Please choose as many as applies
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If you got internet highlights of your wedding from us, which of the following best describes how you shared them?
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Shared them through Facebook and other social sites
Shared them with my friends and family via email
Shared the
link every way I could
I enjoyed the highlights but didn't share them with others
I didn't like the highlights so I didnt share the link
I didn't
get internet highlights
Other
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How would you rate the delivery time
for your finished DVDs?
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Prompt
Average
Slow
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Which best describes the picture quality
on your finished DVDs?
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Excellent
Good
Average
Poor
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Which best describes the audio quality
on your finished DVDs?
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Excellent
Good
Average
Poor
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Which of the following do you think best describes
the packaging and design of our finished product?
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Well presented
in every way
Case
design good but disc design poor
Disc
design good but case design poor
Poor presentation
overall
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Which of the following do you think best describes
the DVD menus on your edited discs?
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Very handy for accessing key parts of the video
Not
enough chapter points to be useful
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Which of the following best describes your opinion of
the unedited footage being supplied on seperate discs?
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I really enjoyed watching the unedited footage
I would have preferred an extra edited copy instead
I
didnt watch the unedited footage yet
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How likely would you be to recommend our service
to your friends?
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I
would definitely recommend JMB Videos
I
might recommend JMB Videos if asked
I wouldn't
recommend JMB Videos
I would advise my friends to look elsewhere
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Overall, do you feel that your wedding DVDs
from JMB Videos was good value for money?
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Excellent value
for money
Value for
money was about average
Poor value for
money
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In the lead up to your wedding, did you have
confidence in us to deliver the service as promised
or were you in any way concerned /
doubtful?
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I never
worry about things like that
No worries even though I usually would be when dealing
with any company for the first time
Worried, but I always feel that way first time dealing with
any supplier
Worried because of our experience so far dealing with
JMB Videos or something we heard
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If you would like to expand on any of your answers above or have suggestions as to how you think we could improve our service, you can use
this text area to tell us.
Please be open and truthful with your answer. We will not be offended and honest feedback will help us to improve our service
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Finally, If you would take a minute to give us a
short testimonial that may be used on our website
or promotional material, we would appreciate
it.
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EMF Online Form